An annual standard maintenance includes: 1 year of e-mail-based support for installation and configuration assistance during local business hours; response time 24-48 hours, 1 year of software updates.

Business support is optional and designed for customers who need advanced technical and software development support and the additional benefits of ongoing software updates. This support contract provides high-level application development support and time-critical support that solves problems rapidly and reliably is indispensable. Business Support is an annual service that includes: telephone and/or e-mail support during business hours, response time 8-24 hours, all software updates and upgrades for 18 months.

24x7 Support is for customers operating the delivered service as mission-critical application. This level of service provides a personal, proactive level of support for businesses requiring critical 24-hour access to support. Dedicated support engineers and developers, who are a highly trained in the deployment and operation, will work closely with your organization and develop an intimate knowledge of your network. 24x7 plans include automatic escalation procedures, so any issues that can't be resolved by the support engineers are quickly handed off to the "Opencode Experts" for diagnosis and problem resolution. Comprehensive engagement procedures ensure frequent communication about the status of any support situation. 24x7 Support is an 18 months service that includes: 24x7 telephone or e-mail support, immediate initial problem acknowledgement, response time for resolution in 24 hours, enhanced escalation for high-priority problems, two designated support contacts, unlimited support incidents, all software updates and upgrades, monthly incident and request
reports through account manager.