Powerful telemarketing IVR for seamless extension of large-scale Call Center systems Telecom-class platform scaleable from 120 to 600 ports
The Opencode Outbound IVR can manage up to 600 telemarketing calls simultaneously and perform up to 300,000 calls a day! It may be used in the standard unattended mode or live calls may be transferred to in-house or remote operator's representative.
Flexible service creation allowing almost unlimited integration of external data and applications
The Opencode Outbound IVR includes web based service creation environment that allows easy design and deployment of VoiceXML logic on the IVR engine. While performing the telemarketing campaigns, the installed service logic can interact in real-time with the operator's specific applications and data, making external information easily accessible by phone.
Comprehensive and simple Web administration
The Outbound IVR allows management of the IVR configuration, download and upload voice prompts, allocate maximum line occupation for a campaign, check overall and per campaign call load, activate call monitoring and many others.
Platform allowing easy hosting of telemarketing services to third parties
The platform has built-in advanced hosting capabilities, allowing the operator to offer telemarketing services to third parties. The parties can remotely access the service creation, design and load their own campaigns, while securely using the allocated to them telecom resources!
Allow dialing-out usage by the entire operator's subscriber base
Thanks to the hosting capabilities of the platform, the operator can let subscribers to configure over the web private notification calls. For example a doctor can schedule client notification for an upcoming appointment. A major retailer can notify customers for orders that are ready for pickup. Other uses for this feature are limited only by lack of imagination!
Seamless integration with large-scale Call Center systems
Opencode Outbound IVR can be integrated easily in almost any mobile network, thanks to its built-in SS7/ISDN gateway capabilities. Connectivity to the market's leading Call Center vendors is supported. |
